WhatsApp order taking
Guests order by chat or voice message. The agent considers menu logic, variants, pickup, delivery, address and minimum order value.
WhatsApp Agent · Ordering assistant for restaurants
WhatsApp Ordering Assistant for Restaurants
Messages piling up on WhatsApp faster than anyone can reply? The WhatsApp Agent handles orders, reservation requests and guest questions automatically — without your team typing out every message.
Z360.AI
online
Hi! Can I order 2 pizzas for delivery?
Of course! What's your delivery address? Minimum order is €15.
Delivery ✓Address ✓
Product with service workflows
One WhatsApp Agent for orders, reservations and questions.
The WhatsApp Agent is Z360.AI's messaging channel. Guests write or send voice messages, the agent asks for missing details and prepares orders or reservations as structured information for your restaurant.
Services the WhatsApp Agent provides
Here's what the WhatsApp Agent handles for you on your guests' favourite channel — from orders to reservations and quick questions.
Reservation requests via WhatsApp
The agent asks for date, time, party size and guest name and prepares the reservation for your defined process.
Menu and guest questions
Questions about opening hours, allergens, delivery area or offers are answered automatically when included in your setup.
Dashboard with transcripts
Chat histories, voice-message transcripts and order data stay traceable and can be reviewed in the dashboard.
Why restaurants automate WhatsApp
Guests can order without calling or waiting for a manual reply.
Your team does not need to handle recurring WhatsApp messages one by one.
Orders and reservation requests are collected consistently and documented clearly.
How a WhatsApp order works
1.
Guest writes on WhatsApp
The agent detects whether the guest wants to order, reserve or ask a question – including voice messages.
2.
Details are completed
Missing details such as address, pickup time, variants or party size are requested automatically.
3.
The request is prepared
The result is documented in a structured way and can be handed to your workflows, dashboard or custom integrations.
WhatsApp Agent FAQ
Can the WhatsApp Agent also take reservations?
Yes. In addition to orders, the agent can capture reservation requests and collect the relevant details in a structured format.
Does the WhatsApp Agent support voice messages?
Yes. The assistant transcribes voice messages and can reply to them.
Is there a trial?
Yes. The WhatsApp Agent has a 30-day trial that can be requested through the trial page.
Can I see the conversation history?
Yes, you can follow the chat history any time in the dashboard.
Can I step into a conversation?
We don't support that yet. In the future, why not.
What happens outside opening hours?
The WhatsApp Agent operates according to your restaurant's opening hours. In the dashboard you can change the service hours and also view messages that arrive outside opening hours.
Can I update my menu?
Yes. You can update your menu and prices at any time via the dashboard.
Explore more of Z360.AI
Start 30-day trial
Try the WhatsApp Agent in your restaurant with no commitment – set up via the trial page.
Phone Agent
Answer calls automatically: order taking, reservations and complaints on the phone – 24/7 and multilingual.
View pricing
Packages and usage pricing for the WhatsApp Agent, Phone Agent and the all-in-one bundle.
Automate WhatsApp as an ordering channel
Start with the WhatsApp Agent and let orders and reservation requests be captured automatically.