We help you right on your screen – fast, secure, and free of charge. Download our remote support tool and a team member will assist you live.
Our free remote support tool is based on the open-source software RustDesk. No installation required – simply download, unzip, and run.
Download free for WindowsZIP file · Windows 10/11 · No installation required
Download the ZIP file using the download button on this page.
Unzip the file and start the application. No installation is needed.
Call us or send us an email so we can start the session together.
Share the displayed ID and password with our team member – only then can we connect.
A session is only established when you start the app and actively share your ID and password with us.
The connection runs exclusively through our own RustDesk server, hosted with DigitalOcean in Frankfurt am Main, Germany.
The entire session is transmitted end-to-end encrypted.
You can see what is happening at all times and end the session whenever you want. Once the app is closed, no access remains – you can simply delete the app afterwards.
You can find out which data is processed when using remote support in our Privacy Policy.
Reach our support team by phone or email – we'll guide you step by step.