The challenge
Restaurant orders often arrive at the same time: guests call, send WhatsApp messages, or order in person. For a pizzeria, orders need to be captured quickly, reliably, and without adding friction — even at peak times.
Pizzeria Use Case
How Eiscafé Pizzeria Rimini automated 286 orders via WhatsApp and phone in less than three months
Eiscafé Pizzeria Rimini in Regensburg uses Z360.AI's WhatsApp Agent and Voice Agent to capture orders in a structured way — especially during busy restaurant hours.
Brandlberger Str. 86, 93057 Regensburg, GermanyMarch 4, 2026 to May 25, 2026
Try the WhatsApp Agent
Use case at a glance
- Customer
- Eiscafé Pizzeria Rimini
- Location
- Brandlberger Str. 86, 93057 Regensburg, Germany
- Solution
- Z360.AI WhatsApp Agent + Voice Agent
- Period
- March 4, 2026 to May 25, 2026
Results at a glance
286
orders
processed through Z360.AI in less than three months
>€10,000
revenue level
captured order value during the analyzed period
31.1%
returning share
orders from previously recognized customers
71.3%
WhatsApp share
204 of 286 orders came through WhatsApp
The solution
Z360.AI adds two AI-powered channels to order taking: a WhatsApp Agent for written orders and a Voice Agent for phone requests. Guests can order through familiar channels while the team gets fewer manual interruptions during service.
WhatsApp Agent and Voice Agent work as one system
The Z360.AI WhatsApp Agent handles written orders and follow-up questions, while the Z360.AI Voice Agent processes incoming calls. Both channels capture order details in a structured format. Requests that need personal assistance can be handed to the restaurant team according to its configured rules.
Review orders and conversations in the Z360.AI dashboard
The real-time dashboard brings chat histories, call transcripts, and order data together in one place. Instead of switching between phone notes and separate WhatsApp chats, the restaurant can check what was ordered, which questions were resolved, and where the team still needs to act.
Experience from peak service hours
“When the restaurant was packed, we could not answer every call. We did not only lose orders: guests with a genuine order problem could not reach us either. The system now captures orders itself and routes callers with a specific problem back to the restaurant phone. When it rings, we already know that someone needs help — turning missed-order pressure into better customer service.”
This separation helps both sides: standard orders are captured without a queue, while urgent requests still reach the team. Staff can focus directly on resolving the issue instead of first determining whether the caller wants to order, reserve, or report a problem.
What the numbers mean in daily operations
The data shows that digital order taking is more than a one-time experiment. Almost every third order came from returning customers. WhatsApp carried most of the digital order volume, while the Voice Agent still handled a meaningful share of phone orders.
Frequently asked questions
How many orders were processed through Z360.AI?
From March 4, 2026 to May 25, 2026, 286 orders were processed through Z360.AI.
Which channels does Eiscafé Pizzeria Rimini use?
The restaurant uses Z360.AI's WhatsApp Agent and Voice Agent for digital and phone order taking.
How high was the order value?
The captured revenue level exceeded €10,000 during the analyzed period.