At Rapido, hardly any döner order is identical: everything included, no onions, yoghurt sauce, spicy, dürüm instead of bread, or döner pizza in the right size. Z360.AI's WhatsApp Agent captures exactly those details — even when the shop is busy and no one can pick up the phone.
Use case at a glance
lunch is the critical moment for fast order capture
the visible WhatsApp contact was enough to start, according to the operator
sauces, spice level, sizes, and special requests are captured in structure
the kitchen ticket is based on confirmed chat details, not a rushed phone call
Every minute matters during lunch service. Between 12:00 and 13:00, the shop is especially busy, guests are ordering in person, and the phone rings at the same time. Orders can easily be missed — not because demand is missing, but because the team has no free hand for every call.
Rapido took the simplest next step: the WhatsApp order number was made visible in the Google Maps profile. Without an additional ad campaign, regular and new guests found the direct chat channel and sent orders quickly in their own words. The agent asks follow-up questions when size, sauce, or pickup time is missing, then hands over a structured order.
The WhatsApp Agent guides guests through digital order taking, asks for missing details such as size, sauce, or pickup time, and documents customizations for each dish. Chat and voice messages can feed into a traceable order flow without requiring the team to answer every message during the lunch rush.
Chat histories, voice-message transcripts, and order data remain centrally available in the Z360.AI dashboard. Rapido can review order details, keep menu and price information current, and identify open items without piecing information together from multiple chats.
Experience during the lunch rush
“Complex orders sometimes kept us on the phone for a long time. During peak hours, that created stress and increased the risk of mistakes. The AI assistant shows the same patience with every follow-up question, guides the guest step by step, and takes that immediate pressure off the team. The value for money has been better than we expected.”
The written dialogue is especially valuable when an order contains several dishes and different customizations. Ingredients, sauces, sizes, and pickup time remain traceable, are completed before handover, and do not have to be reconstructed from a rushed call.
Döner orders depend on small choices: bread or dürüm, which sauce, spicy or not, everything included or individual ingredients removed. On the phone, these details are easy to miss during a rush. In chat, they stay written down. The WhatsApp Agent identifies individual items, separates special requests by product, and asks targeted questions instead of guessing. A casual message becomes a clear kitchen ticket.
Because guests want to order quickly at lunch while the team is busy in the shop. WhatsApp captures orders asynchronously and reduces missed calls.
Yes. In the sample, sauce choices, spice level, sizes, dürüm, and döner pizza requests were processed separately, with follow-up questions when needed.
According to the operator, no. Making the WhatsApp contact visible on Google Maps was enough for guests to start using the channel.